Private initial assessment

Do you have a possible financial claim?

Answer a few questions about what happened, the money involved and the evidence you have. It normally takes a few minutes.

This is an initial information-gathering assessment, not legal advice and not a guarantee that a claim, refund or recovery is available.

01 — What happened?

Tell us what best describes your situation.

Choose the option that is closest. You can add more detail later.

Online financial lossMoney lost through an online transaction or platform. Scam / deceptive transactionYou believe you were misled or deceived into paying. Unauthorized transactionA transaction occurred that you say you did not authorize. Investment lossAn investment, representation or financial arrangement resulted in loss. Banking / payment disputeA disputed payment, transfer, refund or financial service issue. Business financial disputeA commercial payment, contract or funding dispute. Something elseAnother financial matter you would like reviewed.

02 — What happened?

Give us the key facts.

Approximate information is fine at this stage.

Date of incidentWho was involved?How was payment made?Country

Briefly explain what happened

03 — Financial impact

How much is involved?

Use your best estimate. Do not include account numbers, PINs, passwords or full card details.

Approximate amount lost or disputedCurrency

Money paidAmount you actually transferred or paid.

Money disputedAmount you believe should be refunded or compensated.

04 — Evidence & previous action

What can you show us?

You do not need to upload documents during this first assessment. We will request appropriate evidence if the matter proceeds.

I have supporting recordsReceipts, statements, contracts, emails, messages or transaction records. I contacted the providerI have contacted the bank, payment provider or platform. I reported the matterI have reported it to an authority or another relevant organisation.

05 — Urgency

What needs attention first?

This helps the team organise follow-up. It does not determine whether you have a legal claim.

NormalNo immediate deadline that you are aware of. HighThere is a developing issue or a deadline approaching. UrgentYou believe immediate professional attention may be required.

06 — Where should we contact you?

Finish your assessment.

We use these details to contact you about the information you submitted.

Full nameEmail addressPhone / WhatsApp

Please do not submit passwords, PINs, security codes, full payment-card details or other sensitive authentication information.

Your answers remain on this page while you complete the assessment.

Vanguard Solicitors • Initial information gathering only • No particular outcome is guaranteed